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WHAT´S TIMEFRAME FOR DELIVERY AFTER THE SUBSCRIPTION?


it can take up to 10 days before you virtual event and the log in credentials for the exhibitors are prepared.   This period is part of the first month’s subscription.


MY EVENT IS STARTING IN SOME MONTHS. HOW EARLY SHOULD I START THE SUBSCRIPTION PERIOD?


Having the virtual event up and running for commercial purposes is a really good idea if you want to show it to your potential exhibitors. You can also assign booths and give exhibitors their log in credentials right after booths are purchased. If you don´t have the final exhibitors defined, we recommend that you allow a three months sales period. You can start with a basic subscription and upgrade later.


WHICH LANGUAGES ARE AVAILABLE?


EasyVirtualFair is available in English, Spanish, German, French and Portuguese. During the subscription process you will be able to choose the navigation language for the visitors and the company reps who will chat with them (Interactive subscriptions). The online content manager used to upload information to the booths is available only in English.


WHAT KIND OF IMAGE DO I HAVE TO UPLOAD TO BE USED AS THE LOGO OF THE EVENT?


We recommend .jpg and in High Quality. It will be used on the banners of the building and flags around it so we suggest you use your company logo or an event logo with few words so it´s easy to be adapted to different sizes


MAY I ALTERNATE MONTHS WITH CHAT AND WITHOUT CHAT?


Yes, there is no problem. You can change your subscription month by month sending us an email at least 4 days before the end of the term to support@easyvirtualfair.com


WHAT´S THE AVERAGE MARKET PRICE OF A VIRTUAL BOOTH?


The price is related to the amount of visitors that you can bring to the virtual event and the value of these contacts for the exhibitors. In the market, a Virtual Booth has a minimum value of $ 100 and a maximum of $ 2,000


MAY I DISTRIBUTE MY OWN URL?


Of course, and actually its recommended that the promotion of the virtual event is done using a creative and catchy domain. This domain has to forward the visitors to the EasyVirtualFair platform that uses secure HTTPs navigation on a subdomain easyvirtualfair.com that it´s where the navigation will take place.


CAN I SEND EMAILS THROUGH THE PLATFORM?


Yes, through the online content management system you can send plain text emails in batches of 50.


HOW CAN I CANCEL MY SUBSCRIPTION?


You can cancel your subscription at any moment by sending an email to support@easyvirtualfair.com at least 4 days before the next scheduled renewal.


CAN I CANCEL MY SUBSCRIPTION AND GET A NEW ONE SOME MONTHS LATER?


Of course. If you´re not going to use the virtual event or data storage during some months you can cancel the subscription and save that money. When the contract between us terminates or is cancelled we erase all the data from your account so users and companies need to register again if you want to create a new edition of the event


HOW CAN I PAY FOR THE SUBSCRIPTION?


EasyVirtualFair is hired directly through the website with a credit card. If your company prefers to pay through bank transfer, you can choose this option on the last page of the subscription process. The minimum term for bank transfer payment is six months regardless of the chosen solution


WHAT WILL I GET ONCE THE SUBSCRIPTION PERIOD STARTS?


A welcome email showing you the estimated time of delivery of your virtual event (maximum 10 days). Once the platform will be ready you will get a new email with the URL of access, documentation and as many exhibitor credentials as booths have you hired.


IS THERE DOCUMENTATION AND TUTORIALS THAT I CAN SHARE WITH MY EXHIBITORS?


Yes, all the information is available at EasyVirtualFair Academy and is public and available for your exhibitors. Also, they can attend to our free monthly webcasts with training about how to use the platform


DO YOU HAVE ANY QUESTIONS?